Tech Support Expert

2 days ago


Bellary, Karnataka, India beBeeTechnical Full time ₹ 4,50,000 - ₹ 7,00,000
Job Title:

Technical Support Specialist

About the Job:

This role is pivotal in providing technical assistance to clients through various channels, including phone, email, and chat.

  • Troubleshoot and resolve technical issues related to software applications, hardware devices, and network connectivity.

The ideal candidate will have 2-5 years of experience in BPO/Call Centre environment with a focus on international voice processes for technical support. A Bachelor's degree in any technical specialization is also a requirement.

Responsibilities:
  1. Client Support: Provide technical support to clients through phone, email, or chat.
  2. Troubleshooting: Troubleshoot and resolve technical issues related to software applications, hardware devices, and network connectivity.
  3. Record Keeping: Maintain accurate records of customer interactions using CRM software.
Qualifications:

A strong communication skillset, excellent verbal and written English proficiency are required for this role. The ability to work rotational shifts, including night shifts, is also necessary.

SAP/SuccessFactors knowledge is preferred but not mandatory. However, a solid understanding of technical specializations is essential.


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