
Operations Manager
1 day ago
We are seeking an Operations Leader to oversee the successful delivery of our projects. This individual will be responsible for ensuring customer satisfaction by coordinating with design and production teams to meet committed timelines.
The ideal candidate will own the customer experience from booking to handover, act as the highest point of escalation, and continuously coordinate with cross-functional teams to resolve issues quickly. Additionally, they will empower their team, hire top talent, and ensure adherence to defined processes and standards.
- Manage internal stakeholders to support meeting customer promised timelines and quality standards.
- Responsible for Customer Move In Timeline Adherence, Customer Overall CSAT Score, and Quicker resolution of customer escalations.
Required qualifications include a degree from a reputable institution or an MBA from a top business school, along with 7-12 years of work experience in startups or operations similar industries. The ideal candidate will possess strong attention to detail, excellent written and oral communication skills, and the ability to thrive in a fast-paced startup environment.
Key Responsibilities:- Lead a team of Operations Leads.
- Coordinate with design and production teams to ensure timely completion of projects.
- Manage internal stakeholders to ensure they get required support.
- Act as the highest point of escalation for regional issues.
- Empower team members and hire top talent to strengthen the team.
- Ensure adherence to defined processes and standards.
- Responsible for key performance indicators such as Customer Move In Timeline Adherence, Customer Overall CSAT Score, and Quicker resolution of customer escalations.
- Preferred: Bachelor's degree from a reputable institution or an MBA from a top business school.
- 7-12 years of overall work experience in Startups or Operations in similar industries.
- People management skills with direct team reporting experience.
- Strong attention to detail and excellent written and oral communication skills.
- Structured thought process and strong analytical ability.
- Ability to thrive in a fast-paced startup environment.
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