
Building Service Delivery Expert
7 days ago
About the Role:
This role involves managing freelance handymen, ensuring compliance with our processes and resolving customer issues to maintain a positive experience.
- Key Responsibilities:
- Sell & Service Customers - onboard and manage freelance handymen, ensuring they comply with our procedures.
- Handle Customer Escalations - resolve issues from irate customers to maintain a positive experience.
- Research & Improve Operations - study current handyman structures and identify challenges faced by brands, customers, and service providers.
- Leverage Relationships - utilize market connections with handymen, clients, and customers to generate new demand and supply streams.
Requirements:
- Essential Skills:
- Strong passion for customer service and delivering excellence.
- Demonstrates flexibility to work in challenging situations, including extended hours when required.
- Enthusiasm for aggregating and shaping the handymen services industry.
Benefits:
- Delivering a delightful customer experience through our national execution platform.
- Partnering with global brands like Amazon and Grohe in 250 cities.
- Offering installation, repair, and annual maintenance services across product categories.
About Us:
We are a leading e-Handymen Demand & Supply aggregator in India, established in 2011. We have successfully pivoted from B2C to B2B in 2014 and deliver a one-stop national execution platform powered by technology that automates centralized operations.
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