Desktop Operations Coordinator

1 day ago

Tiruchi, Tamil Nadu, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

Desktop Support Specialist Role

Key responsibilities include comprehensive technical assistance to employees across various departments, ensuring seamless productivity and minimizing downtime.

This is a dynamic role that encompasses all aspects of desktop support. As a Desktop Support Specialist, you will be responsible for providing technical assistance, ensuring the smooth operation of systems and applications, and resolving technical issues in a timely manner.

Key responsibilities:

  • Operating System Support
    • Installation and configuration of operating systems across devices.
  • Hardware Support
    • Assembling, upgrading, and troubleshooting of computer hardware.
  • Software Support
    • Installation, configuration, backup, and troubleshooting of standard applications including MS Outlook.
  • Network Support
    • Installation and troubleshooting of network printers; VPN and firewall configuration.
  • Security
    • BitLocker encryption, antivirus update, and virus protection management.
  • Active Directory Management
    • User account creation, password resets, group policy updates, and access control.
  • Remote Support
    • Providing remote assistance for software and system-related issues.
  • Asset Management
    • Coordinating with vendors for hardware issues and maintaining inventory records for hardware and software assets.

About This Role

This is a key position within the organization, requiring strong technical skills and excellent communication abilities. The ideal candidate will possess a high level of expertise in desktop support and be able to work effectively in a fast-paced environment.

Requirements

  • Proficiency in operating systems (Windows, macOS) and hardware platforms (laptops, desktops)
  • Experience with software installation, configuration, and troubleshooting
  • Familiarity with network protocols (TCP/IP, DNS, DHCP) and security measures (firewalls, antivirus software)
  • Understanding of Active Directory principles and user account management
  • Excellent communication and problem-solving skills

Working Environment

The successful candidate will join a dynamic team that values innovation, collaboration, and customer satisfaction. Our organization offers a supportive work environment, opportunities for professional growth, and competitive compensation packages.

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