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Highly Skilled IT Support Specialist
2 weeks ago
We are seeking a highly skilled and proactive IT Support Specialist to join our technical team. The ideal candidate will be responsible for handling escalated technical issues, providing in-depth troubleshooting, and ensuring smooth resolution of incidents that cannot be resolved at the lower level.
- Handle incidents, service requests, and escalations from the support team.
- Perform advanced troubleshooting, root cause analysis, and provide timely resolutions.
- Monitor systems, applications, and infrastructure to ensure high availability and performance.
- Collaborate with cross-functional teams to resolve complex issues.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 2–5 years of experience in IT support or technical engineering roles.
- Strong knowledge of operating systems, hardware, software, and infrastructure.
- Experience with ITSM tools, firewall, networking, and server management.
- Excellent communication and customer-handling skills.
- Ability to work independently and in a team environment under pressure.
This role offers a chance to work with cutting-edge technology, collaborate with experienced professionals, and grow your career in the IT industry.
