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Customer Service Associate

1 week ago

Bengaluru, Karnataka, India One Degree North Human Resource Full time
Job Description
We are seeking a skilled BPO Voice Associate to work in a fast-paced environment. The ideal candidate should possess excellent communication skills and be able to handle customer queries and complaints effectively.

The role involves handling incoming and outgoing calls, resolving customer issues, providing accurate product information, maintaining customer records, and meeting performance targets.

Key Responsibilities
  • Handle incoming and outgoing calls from customers
  • Resolve customer queries and complaints
  • Provide accurate information about products and services
  • Maintain customer records and update them as required
  • Meet performance targets and metrics

Requirements
  • Bachelor's degree in any discipline
  • Excellent communication skills in English (verbal and written)
  • Basic computer knowledge and typing skills
  • Ability to work in a fast-paced environment
  • Good interpersonal skills
  • Customer service orientation
  • Will to work in rotational shifts