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Technical Customer Service Associate

1 month ago

Bengaluru, Karnataka, India Amazon Full time
Job Title:

AWS Technical Customer Service Associate

About the Role:

The AWS Global Support team interacts with leading companies, and world-class support is critical to customer success. This team provides support to a wide range of external customers helping them understand what Cloud Computing is all about and whether it can be useful for their business needs.

Key Responsibilities:
  • Providing innovative customer service to address billing, account access, and authentication inquiries while keeping customer data safe.
  • Working with other customer support teams to ensure a consistent and high-quality level of support.
  • Identifying root-causes of customer issues, areas for improvement, and providing valuable feedback to business and development teams.
  • Assisting with customer communication during AWS critical launches and support events.
About the Team:

AWS values diverse experiences. We encourage candidates to apply, even if they do not meet all of the preferred qualifications and skills listed in the job description.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating – that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Mentorship & Career Growth:

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

Requirements:
  • Bachelor's Degree in any field.
  • Overall 1-4 years of experience which includes 1+ years of directly working with customers using computer systems and technology components.
  • Demonstrated advanced proficiency in English both written and spoken.
  • 1+ years of experience in Contact Center/Technical Support/Customer Support in a fast-paced support environment.
  • Experience or knowledge on Amazon Web Services products or Cloud Computing technologies.
  • General knowledge in one or more technology domain areas (e.g., internet, network, software, systems).