Customer Service Representative

2 days ago


Bengaluru, Karnataka, India EXL Service Full time

**About the Role:**

This is an exciting opportunity to join our team as a Billing Operations Coordinator. In this role, you will be responsible for providing exceptional customer service and ensuring that all customer inquiries are addressed in a timely and efficient manner.

You will work closely with various departments to support customers and perform tasks such as cancelling subscriptions, processing credit memos, and terminating services according to contract terms.

We are looking for a motivated and experienced individual who is proficient in using Excel formulas, VLOOKUP, and pivot tables, and has excellent communication skills.

**Key Responsibilities:**

  • Handling inbound customer billing inquiries
  • Working with various departments to support customers
  • Cancelling subscriptions, processing credit memos, and terminating services according to contract terms
  • Managing the approval workflow for all credit requests and other customer-facing processes


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