Digital Payment Operations Expert
1 day ago
We are seeking an experienced Support Specialist for our Payment Operations domain. In this role, you will ensure seamless financial operations and meet key responsibilities.
Key Responsibilities:- Provide level 2/3 application support for digital payment systems, including UPI platforms and retail banking applications.
- Monitor system health, perform incident management, and minimize downtime.
- Perform root cause analysis for recurring issues and drive long-term solutions.
- Coordinate with development, QA, infrastructure, and vendor teams for issue resolution and change implementation.
- Document support procedures, run books, and incident reports.
- Ensure compliance with ITIL practices including incident, problem, and change management.
- Handle deployment activities, release validations, and post-production verification.
- Bachelor's degree in Computer Science or related field.
- 8-11 years of experience in application support, production support, or IT operations.
- Hands-on experience supporting UPI platforms, retail banking applications, and payment gateways.
- Strong understanding of banking protocols and digital payment workflows.
- Proficiency in SQL, Unix/Linux commands, log analysis, and scripting (Shell/Python).
- Good understanding of monitoring tools, incident tracking systems (e.g., Splunk, AppDynamics).
- Excellent troubleshooting and analytical skills with a strong sense of urgency.
- Strong communication and coordination skills across cross-functional teams.
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