Post-Payment Insurance Case Manager

1 day ago


Thrissur, Kerala, India beBeeOperations Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title: Insurance Operations Specialist

We are seeking a skilled and detail-oriented Insurance Operations Specialist to join our team. As an Insurance Operations Specialist, you will play a crucial role in ensuring a seamless customer experience by managing post-payment cases.

Key Responsibilities:
  • Take ownership of post-payment cases and ensure a smooth customer journey.
  • Communicate effectively with customers via calls and emails to update them on pending requirements.
  • Coordinate with insurers, underwriters, and TPAs to drive timely case issuance.
  • Achieve monthly issuance targets while minimizing Turnaround Time (TAT) and maximizing First Time Right (FTR) rates.
Requirements:
  • Strong written and verbal communication skills.
  • Basic understanding of insurance underwriting and decision-making processes.
  • Ability to handle customer interactions professionally, including difficult conversations.
  • Proven stakeholder management skills to push cases forward.
  • At least 1+ years of experience in insurance operations.
  • Proficiency in basic computer and Excel skills.


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