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Export Order Manager
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Pazago transforms the export experience, making each export order faster, more efficient, and stress-free. With streamlined processes and complete visibility, exporters save time, cut costs, and gain control over their processes—all while strengthening trust with their clients.
Pazago enables exporters to focus on growth with a platform that simplifies every step of the journey.
Job Purpose:
To support and assist in managing the credit control function, ensuring efficient collection of receivables, credit risk assessment, and adherence to company credit policies.
Responsibilities:
- Supervise day-to-day credit control operations and ensure timely collection of outstanding dues.
- Review and analyze client accounts for risk exposure, overdue amounts, and credit limit adherence.
- Assist in evaluating creditworthiness of new and existing clients; perform credit checks and recommend credit limits.
- Perform ledger scrutiny and ensure ledger tally with books.
- Pass TDS entries in the books of accounts as per applicable rules and regulations.
- Ensure accurate day-to-day receipt entries and application of payments against invoices.
- Liaise with key clients and internal stakeholders to resolve escalated billing or payment disputes.
- Monitor aging reports and ensure regular follow-ups with customers to minimize overdue balances.
- Prepare and present collection reports, DSO (Days Sales Outstanding) metrics, and cash flow forecasts to senior management.
- Support and guide junior credit control staff in their daily activities and performance goals.
- Coordinate with internal teams (Sales, Operations, Billing) to ensure alignment on customer accounts.
- Recommend accounts for escalation, legal recovery, or write-off after thorough evaluation.
- Contribute to the development and enforcement of credit policies and procedures.
- Participate in audits and provide necessary documentation and reports.
Key Requirements:
- Bachelor's degree in Finance, Accounting, Business Administration, or related field.
- 5–7 years of experience in credit control, with at least 2 years in a supervisory or team lead role.
- Experience in the logistics, freight forwarding, or transportation industry preferred.
- Solid knowledge of credit risk assessment, receivables management, and dispute resolution.
- Proficient in ERP/accounting systems (SAP, Oracle, Tally, or similar) and MS Excel.
- Strong interpersonal, communication, and negotiation skills.
- Detail-oriented with the ability to work under pressure and meet deadlines.
- Team leadership and people management skills.
