Quality Assurance Specialist

5 days ago

Hyderabad, Telangana, India Harmony United Psychiatric Care Full time

Company Overview

Harmony United Psychiatric Care is a dynamic and innovative company dedicated to revolutionizing the healthcare industry. With nine years of experience, we have perfected our end-to-end services in medical billing, A.R. management, and other essential healthcare facets.

We pride ourselves on our commitment to excellence, creativity, and pushing the boundaries of what's possible. As we continue to grow, we seek a talented candidate to join our team and contribute to our exciting projects.

Salary Information

The estimated annual salary for this position ranges from ₹750,000 to ₹1,200,000 based on the location and industry standards.

Job Description

As a Quality Assurance Analyst, you will play a crucial role in ensuring the quality of our customer support operations. Your primary responsibilities will include:

  • Performing call monitoring and providing trend data, quality reports, and feedback.
  • Using quality monitoring data management systems to compile and track performance at the team and individual levels.
  • Participating in member listening programs to identify customer needs and expectations.
  • Providing actionable data to various internal support groups as needed.
  • Coordinating and facilitating call calibration sessions for customer support staff.

Required Skills and Qualifications

To be successful in this role, you must possess:

  • 4+ years of Call Center Quality Assurance Analyst experience.
  • Outstanding customer service skills and dedication to providing exceptional customer care.
  • Self-motivation and self-starter qualities.
  • A focus on quality and customer service.
  • Exceptional listening and analytical skills.
  • Solid time management skills.
  • The ability to effectively deal with people at all levels inside and outside of the Company.
  • Creative ability and writing proficiency.

Benefits

We offer a competitive benefits package, including:

  • Cab drop available.
  • Fixed night shift: 5:30 pm to 4:30 am IST.
  • Working days: 4 days (Monday thru Thursday).
  • Week off: 3 days (Friday, Saturday, Sunday).

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