Content Management System Strategist
7 days ago
We are seeking a highly skilled Content Management System Strategist to join our team at YO HR CONSULTANCY. In this role, you will be responsible for resolving user tickets assigned through the Service Now ticketing system, assisting Tech Writers with system issues, and engaging with the IT team and vendor to investigate system issues as needed.
Key Responsibilities
- Resolve user tickets assigned through the Service Now ticketing system
- Assist Tech Writers with system issues
- Engage with the IT team and vendor to investigate system issues as needed
- Communicate to Business as needed about system outages and maintenance activities
- Troubleshoot document conversion and publishing issues in DITA Open Toolkit
- Generate and share custom reports requested by stakeholders
Qualifications
- B.E/B.Tech/MCA with 5 years of experience in the IT industry
- Minimum 3 years of experience in Documentum/DITA XML Component Content Management System
- Ability to interface with global teams
- Must be open to travel when needed
Keyword Skills
- Content management system
- Documentum
- DITA XML
- Troubleshooting
- Document conversion
- Report generation
- Communication
- Service Now ticketing system
- DITA XML component content management system
- Custom reports
- XML
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