Top IT Job: Senior Incident Management Expert

1 day ago


Bengaluru, Karnataka, India beBeeIncident Full time ₹ 1,50,00,000 - ₹ 2,01,00,000

Job Title: Senior Incident Engineer

Description

We are seeking an experienced and skilled Senior Incident Engineer to join our team. The ideal candidate will have a strong background in incident management, with the ability to analyze complex issues and develop effective solutions.

The successful candidate will be responsible for monitoring major metrics via various tools, following incident management processes, and restoring impacting incidents. They will also respond to reported service incidents, identify causes, and initiate the incident management process.

In addition, the Senior Incident Engineer will proactively identify high-impact scenarios from monitoring tools and engage stakeholders to prevent potential impacts. They will prioritize incidents based on urgency and business impact, plan and coordinate activities to perform, monitor, and report on incidents, and facilitate all major issues to resolution.

The role also involves escalation matrix management, engagement of stakeholders over bridge calls, and sending incident communications as per defined timelines. The Senior Incident Engineer will serve as the first point of contact for all incidents and be responsible for implementing the incident management process and reporting procedures.


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