
US Voice Process Appointment Scheduler
2 days ago
Appointment Booking Specialist
Overview:
We are seeking an experienced Appointment Booking Specialist to join our team.
The ideal candidate will have excellent communication skills, experience in handling US-based voice processes, and the ability to work during night and early morning shifts.
Key Responsibilities:
- Conduct outbound calls to schedule appointments for clients in the US.
- Ensure all scheduled appointments align with client preferences and availability.
- Effectively handle inquiries and provide necessary information about services.
- Maintain accurate records of calls and appointments in a CRM system.
- Meet performance targets and adhere to call scripts and guidelines.
- Collaborate with the team to optimize appointment booking strategies.
Required Skills and Qualifications:
- Excellent spoken English with a professional tone.
- Minimum 2+ years' experience in the US voice process, preferably in appointment booking or customer service.
- Familiarity with the dental industry is beneficial.
- Ability to work in night and early morning shifts (India time).
- Self-motivated and comfortable working in a remote environment.
- Strong organizational and time-management skills.
Benefits:
A split pay structure linked to performance and appointment booking success.
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