Senior Community Builder

Job Description

This role is focused on building a community environment that fosters collaboration and growth. Key responsibilities include managing billing, conducting center tours, and gathering data on members' business objectives.

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• Develop and implement strategies to enhance member satisfaction and improve operational efficiency.\
• Work closely with the operations team to ensure seamless day-to-day operations and maintain cleanliness of spaces.\
• Liaise with the marketing team to promote CoWrks offerings and develop targeted marketing strategies.\
• Conduct research on potential members and develop tailored marketing materials based on such research.\
• Manage member leads and coordinate with the sales team to drive auxiliary revenue streams.\
• Ensure all members have enrolled on the Cowrks App and provide support to resolve member issues.\
• Proactively identify opportunities for process improvements and implement new initiatives to drive results.\
• Prepare center expense reports and send requirements for procurement to respective teams in a timely manner.\
• Operate within the framework set by CoWrks and embody the company's values and ethos.\
• Promote members' offerings across Cowrks platforms.\
• Conduct walkthroughs and coordinate with the sales team to drive membership sales.\
• Implement new policies and procedures to improve operational efficiency and create stronger, more engaged CoWrks communities.\
• Inspect amenities and services daily and raise Facilities Tickets as needed.\
• Conceptualize and roll-out initiatives that promote CoWrks and drive business results.\
• Assist the Community Manager in building policies pertaining to guest registration, security, and building procedures.\
• Provide daily, weekly, and monthly reports to the Community Manager.\
• Supervise in-building events for compliance with house rules and escalate issues as they arise.\
• Continuously measure member satisfaction and strive to improve member satisfaction levels.\
• Conceptualize and execute community initiatives that build relationships between members.\
• Build a community environment conducive to collaboration and growth.\
• Introduce new members to our existing community of members.\
• Manage the CoWrks membership waiting lists.\
• Conduct research on potential members and develop tailored marketing strategies and materials.\
• Work closely with local businesses to plan engagement events and promote CoWrks.\
• Organize new member introduction brunches and mixers/socials.\
• Collaborate with the facilities team to resolve member issues related to amenities and services.\
• Identify opportunities for process improvements and implement new initiatives to drive results.\
• Work closely with the IT team to resolve member issues related to printers, telephones, etc.\
• Conceptualize and execute events that help build relationships between members.\
• Measure member satisfaction and make recommendations to improve member satisfaction levels.\
• Develop and implement strategies to enhance member experience and drive business results.\
• Work closely with the communications team to conceptualize and go-live digital/email/print communications prior to events.\
• Conceptualize and roll-out initiatives that promote CoWrks and drive business results.\
• Assist the Community Manager in building policies pertaining to guest registration, security, and building procedures.\
• Manage the CoWrks membership waiting lists.\
• Continuously measure member satisfaction and strive to improve member satisfaction levels.\
• Conceptualize and execute community initiatives that build relationships between members.\
• Introduce new members to our existing community of members.\
• Conduct research on potential members and develop tailored marketing strategies and materials.\
• Work closely with local businesses to plan engagement events and promote CoWrks.\
• Organize new member introduction brunches and mixers/socials.\
• Collaborate with the facilities team to resolve member issues related to amenities and services.\
• Identify opportunities for process improvements and implement new initiatives to drive results.\
• Work closely with the IT team to resolve member issues related to printers, telephones, etc.\
• Conceptualize and execute events that help build relationships between members.\
• Measure member satisfaction and make recommendations to improve member satisfaction levels.\
• Develop and implement strategies to enhance member experience and drive business results.\
• Work closely with the communications team to conceptualize and go-live digital/email/print communications prior to events.\
• Prepare center expense reports for review by the Community Development Council of CoWrks on a monthly basis.\
• Send requirements for procurement to respective teams in a timely manner.\
• Maintain records of member interactions and correspondence.\\

Required Skills and Qualifications

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• Experience: 2+ Years\
• Qualification: Bachelor Degree\\

Benefits

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• A competitive salary package\
• Opportunities for professional growth and development\
• A dynamic and supportive work environment\\

Others

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• The ability to work independently and as part of a team\
• Strong communication and interpersonal skills\
• Ability to adapt to change and prioritize tasks effectively\\

Preferred qualifications

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• Relevant experience in community management or a related field\
• Knowledge of CoWrks products and services\\

Working Hours

Full-time position, working hours: Monday to Friday, 9am-6pm.