Senior Healthcare Operations Manager

12 hours ago

Aligarh, Uttar Pradesh, India beBeeCentreHead Full time ₹ 90,00,000 - ₹ 1,20,00,000
Job Title: Clinic Centre Head

The Clinic Centre Head is accountable for the overall performance and success of the clinic.

About this Role:

This role involves leading cross-functional teams, driving sales, ensuring compliance, and delivering a superior client experience aligned with industry standards.

  • Business Growth & Sales Excellence: Deliver revenue growth targets, drive sales through consultations, upselling, cross-selling, and service bundling, track daily/weekly MIS and ensure KPIs are met.
  • Operations & Service Delivery: Ensure smooth functioning of all clinic services, maintain hygiene, safety, and quality standards, oversee inventory, billing, and cash management processes.
  • Team Leadership & Development: Manage, coach, and motivate the clinic team, conduct regular reviews and performance appraisals, build a culture of accountability, service, and sales focus.
  • Customer Experience & Loyalty: Ensure every client receives a consistent, high-quality experience, resolve escalations and ensure high NPS & client retention, implement loyalty and referral programs.
  • Compliance & Reporting: Adhere to regulatory requirements and company policies, ensure proper documentation for audits and reviews, provide regular performance updates to regional leadership.
  • Business Development & Partnerships: Build local partnerships for footfall generation, collaborate with marketing teams for city-specific activations.

Candidate Profile: Graduate/MBA preferred, 6–10 years of experience in healthcare, wellness, hospitality, or retail services, proven track record of delivering revenue & leading teams, strong leadership, communication, and problem-solving skills, customer-first mindset with high ownership.

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