Senior Operations Coordinator

5 days ago


Pune, Maharashtra, India METROMAKRO Full time

About the Role

We are seeking a highly skilled Senior Operations Coordinator to join our team at METRO/MAKRO. As a key member of our operations team, you will be responsible for monitoring overall process performance, collaborating with customers, and driving efficiency-driven transformation projects.

Key Responsibilities

  • Monitor overall process performance with respect to agreed SLA's for multiple countries.
  • Collaborate with customers in resolving ageing buckets.
  • Engage with customers for impact assessments and migrations of processes to GBS.
  • Monitor customer reconciliations for both cash and card payments.
  • Ensure zero compliance for external audits including ICF.
  • Drive efficiency-driven transformation projects with Country, Metro Digital.
  • Conduct skip meetings, focus group sessions, and MRM's to discuss process health and team expectations.
  • Conduct performance reviews with the team on a quarterly, half-yearly, and yearly basis.
  • Share feedback with the Team Leader on a regular basis.
  • Coordinate with other teams to ensure smooth operations.

Environment

Hybrid

Travel Requirements

As per business requirements



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