Senior Operations Coordinator
5 days ago
About the Role
We are seeking a highly skilled Senior Operations Coordinator to join our team at METRO/MAKRO. As a key member of our operations team, you will be responsible for monitoring overall process performance, collaborating with customers, and driving efficiency-driven transformation projects.
Key Responsibilities
- Monitor overall process performance with respect to agreed SLA's for multiple countries.
- Collaborate with customers in resolving ageing buckets.
- Engage with customers for impact assessments and migrations of processes to GBS.
- Monitor customer reconciliations for both cash and card payments.
- Ensure zero compliance for external audits including ICF.
- Drive efficiency-driven transformation projects with Country, Metro Digital.
- Conduct skip meetings, focus group sessions, and MRM's to discuss process health and team expectations.
- Conduct performance reviews with the team on a quarterly, half-yearly, and yearly basis.
- Share feedback with the Team Leader on a regular basis.
- Coordinate with other teams to ensure smooth operations.
Environment
Hybrid
Travel Requirements
As per business requirements
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