Head of Training and Quality
3 weeks ago
We're seeking a visionary leader to spearhead our customer service excellence initiative at DAZN, the world's leading live OTT sports service. As our new Head of Training and Quality, you'll be responsible for driving a global standard of quality and training in customer services, ensuring every interaction is a high-quality experience for our customers.
Key Responsibilities:- Define and implement a comprehensive training and quality framework
- Own and manage our Knowledge Base, ensuring accurate and up-to-date information
- Work on projects delivering new products and services, collaborating with cross-functional teams
- Lead a large team focused on policy, journeys, training content, and quality
- Improve our training and coaching delivery, working with 3rd party providers and in-house operations
- Support improving our global KPIs, driving business growth and customer satisfaction
- Customer service background, with experience in Zendesk
- Quality framework experience, with a proven track record of driving excellence
- Ability to work with 3rd party suppliers and in-house operations, managing multiple stakeholders
- Experience working with different countries and understanding local market nuances
- Strong analytical and problem-solving skills, with excellent stakeholder management and communication skills
- A dynamic and innovative work environment, with opportunities for growth and development
- A competitive salary and benefits package
- The chance to work with a talented team of professionals, passionate about delivering exceptional customer experiences
At DAZN, we're committed to fostering an inclusive environment that values equality and diversity. We believe that everyone has the opportunity to make a difference and contribute to our DEI journey. Join us in shaping the future of customer service excellence
-
Head of Training and Quality
3 weeks ago
Hyderabad, Telangana, India DAZN Full timeTransforming Quality and Training at DAZNWe're seeking a visionary leader to spearhead our quality and training initiatives, driving excellence in customer service and experience. As our new Head of Training and Quality, you'll be responsible for developing and implementing a comprehensive quality framework, ensuring seamless training delivery, and fostering...
-
Head of Training and Quality
2 weeks ago
Hyderabad, Telangana, India DAZN Full timeJob DescriptionAs our new Head of Training and Quality, you will be responsible for owning our end-to-end quality and training teams, ensuring every customer interaction is a high-quality and great experience. You will work across product, global markets, contact centres (in-house and outsourced) to ensure training is delivered, policies are managed, and...
-
Head of Training and Quality
3 weeks ago
Hyderabad, Telangana, India DAZN Full timeJob Title: Head of Training and QualityAbout the Role:As a key member of our Customer Services team, you will be responsible for owning our end-to-end quality and training teams. Your primary goal will be to ensure every customer interaction is of high quality and provides a great experience. You will work across product, global markets, contact centres...
-
Training and Development Head
2 weeks ago
Hyderabad, Telangana, India Gamut HR Solutions Full timeJob Title: Training and Development Head - Hospitality Job Description: Key Responsibilities: - Evaluate employees and identify areas for improvement - Develop and implement training programs to address these weaknesses - Plan and deliver training sessions to enhance employee skills and knowledge - Collaborate with the marketing team to create...
-
Training and Development Head
6 days ago
Hyderabad, Telangana, India Gamut HR Solutions Full timeJob Title: Training and Development Head - Hotel IndustryJob Description:At Gamut HR Solutions, we are seeking a highly skilled Training and Development Head - Hotel Industry to join our team. As a key member of our operations team, you will be responsible for assessing employee skills, talents, performance, and productivity. You will also oversee training...
-
Quality Assurance Head
1 week ago
Hyderabad, Telangana, India Gamut HR Solutions Full timeCompany OverviewGamut HR Solutions is a leading provider of recruitment services, dedicated to finding the right job for professionals.Job OverviewWe are seeking a highly skilled and experienced Quality And Assurance Head to ensure our company's products meet the highest quality standards. This full-time position is located in Hyderabad and comes with a...
-
Quality Assurance Regional Head
6 days ago
Hyderabad, Telangana, India RC Project Consultancy (RCPC) Full timeAt RC Project Consultancy (RCPC), we are seeking a highly skilled Quality Assurance Regional Head to oversee the overall Quality Assurance / Quality Control functions for our regional operations.This role is responsible for maintaining quality works at Project Sites for the Region, ensuring compliance with our quality management systems and standards.The Key...
-
Quality Assurance Head
2 weeks ago
Hyderabad, Telangana, India Gamut HR Solutions Full time**Company Overview**Gamut HR Solutions is a reputable company that specializes in providing top-notch HR solutions to individuals and organizations.**Job Overview**We are seeking a highly experienced Quality Assurance Head to lead our quality assurance department in Hyderabad, Telangana, India.**Key Responsibilities**Develop and implement a comprehensive...
-
Quality Assurance Specialist
3 weeks ago
Hyderabad, Telangana, India Otis College of Art and Design Full timeQuality Assurance RoleAs a Quality Assurance Specialist at Otis, you will be responsible for ensuring the highest standards of quality in our products and services. This includes adhering to Otis EH&S policies, following safety procedures, and ensuring adherence to ethics guidelines.Key ResponsibilitiesBe fully conversant and compliant with Otis EH&S...
-
Quality Expert
5 days ago
Hyderabad, Telangana, India DAZN Full timeHead of Training and QualityHere's an overview of the role and responsibilities:Key Responsibilities:• Define our training and quality framework• Own our Knowledge Base• Work on projects delivering new products• Manage a large team focused on – policy, journeys, training content, KB, quality• Improve our training and coaching delivery, by working...
-
Strategic Quality and Training Director
5 days ago
Hyderabad, Telangana, India Genpact Full timeGenpact is a global professional services and solutions firm driven by our innate curiosity and entrepreneurial agility.We are seeking a Strategic Quality and Training Director to lead our Overall Knowledge Transfer, Knowledge Management, Quality Assurance, and Policy Management for our Born in Cloud Hi-Tech clientele.The selected candidate will be...
-
Quality Assurance Director
2 weeks ago
Hyderabad, Telangana, India Gamut HR Solutions Full timeJoin Gamut HR Solutions as a Quality Assurance HeadCompany OverviewGamut HR Solutions is a leading recruitment agency that specializes in finding the right job for individuals. With a team of 2-10 employees, we strive to deliver exceptional service and provide candidates with ideal career opportunities.Job OverviewFull-time Quality Assurance Head position...
-
Store Head
6 days ago
Hyderabad, Telangana, India Gamut HR Solutions Full time{\"Company Overview\":\"Gamut HR Solutions is a leading HR consulting firm that specializes in finding the right job opportunities for individuals. With a team of 2-10 employees, we are committed to providing quality services and helping candidates secure their dream jobs.\", \"Job Overview\":\"We are seeking a Store Head for our Premium Store in Hyderabad....
-
Automation Test Engineer
3 weeks ago
Hyderabad, Telangana, India Head Digital Works Full timeJob Title: Quality Assurance Automation EngineerAt Head Digital Works, we are seeking a highly skilled Quality Assurance Automation Engineer to join our team. As a key member of our QA team, you will be responsible for designing, developing, and maintaining automated testing frameworks for our mobile applications.Key Responsibilities:Design and develop...
-
Clinical Quality Assurance Associate
3 weeks ago
Hyderabad, Telangana, India Dr Reddy's Laboratories Limited Full timeJob SummaryWe are seeking a highly skilled Clinical Quality Assurance Associate to join our team at Dr. Reddy's Laboratories Limited. As a Clinical Quality Assurance Associate, you will be responsible for ensuring the quality and compliance of our clinical development processes.Key ResponsibilitiesDevelop and maintain training matrices for clinical...
-
Head of Food Safety and Quality Management
1 week ago
Hyderabad, Telangana, India Parle Agro Pvt Ltd Full timeKey Responsibilities:As the Head of Food Safety and Quality Management at Parle Agro Pvt Ltd, you will be responsible for implementing and reviewing the Food Safety and Quality Management System.Key Deliverables:To ensure and comply with all relevant statutory requirements and regulations.To ensure all products conform to company specifications through...
-
Head Continental Chef de Partie
6 days ago
Hyderabad, Telangana, India Gamut HR Solutions Full timeCulinary Excellence at Gamut HR SolutionsAt Gamut HR Solutions, we are committed to delivering top-notch culinary experiences to our clients. We are now seeking a skilled Head Continental Chef de Partie to lead our kitchen operations in Hyderabad.The ideal candidate will possess extensive knowledge of continental cooking techniques, menu planning, and food...
-
Training Quality Policy Leader
1 week ago
Hyderabad, Telangana, India Genpact Full timeGenpact is a global professional services firm that delivers outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. We serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry...
-
Clinical Quality Assurance Associate
3 weeks ago
Hyderabad, Telangana, India Dr Reddy's Laboratories Limited Full timeJob SummaryWe are seeking a highly skilled Clinical Quality Assurance Associate to join our team at Dr. Reddy's Laboratories Limited. As a Clinical Quality Assurance Associate, you will be responsible for developing and maintaining training matrices for each job role in clinical development, ensuring all referenced SOPs and guidance are current and...
-
Store Head
2 weeks ago
Hyderabad, Telangana, India PMJ Gems and Jewellers Pvt Ltd Full timeJob Title: Store Head - Luxury RetailJob Summary:We are seeking a highly experienced Store Head to lead our luxury retail store in Hyderabad. The ideal candidate will have a strong background in the hospitality, luxury, or jewellery sectors and a proven track record in leading teams, driving sales, and enhancing the customer experience in a premium retail...