Business Application Specialist

1 week ago

Bangalore, India ApicalGo Consultancy Full time

Job Summary

The Business Application Specialist will support assigned Level 1 or 2 business applications and work closely with staff to collect information about current business processes to determine impact to the business application. This role may serve as backup or trainee on Level 3 business applications.

Key Responsibilities

  • Advise management on best outcomes and support colleagues from across the company to resolve business process and application issues and put appropriate solutions in place.
  • Provide support within initiatives related to assigned business, including communicating with stakeholders to ensure mutual understanding of requirements and functional specifications.
  • Review business processes involving assigned business applications and develop optimization strategies, including gathering critical information from meetings with various stakeholders and producing useful reports.
  • Evaluate needs and determination of feasibility based on business application capabilities and process improvement standards.
  • Document and effectively communicate efforts, insights, and recommendations, including conducting meetings and presentations to share ideas and findings.
  • Ensure assigned business applications and processes meet business needs and requirements through user acceptance testing.
  • Research and propose efficient and economical ways to improve processes and optimize efficiencies within the assigned business applications.
  • Develop relationships throughout the company and its affiliates.
  • Assist with creation of and update training documents related to assigned business applications.
  • Develop skills in multiple technical environments and grasp a variety of business processes.
  • Resolve support issues related to assigned business applications.
  • Supports adoption efforts and usage optimization related to assigned business applications.
  • Assist with development of communications (both in written and in presentation formats) that convey ideas and recommendations in a clear and convincing way related to assigned business applications.
  • Build vendor partnerships for assigned applications.
  • Provides coaching and training as needed for new or junior team members.
  • Assist with release management for assigned applications.
  • May serve as technical owner of assigned applications.
  • May participate in validation activities as needed.

Qualifications

  • Bachelor's degree in Business or related field with 2+ years of analytical experience.
  • Experience in configuring and resolving issues in multiple Veeva Vaults required.
  • Exceptional analytical and conceptual thinking skills.
  • Ability to influence stakeholders and work closely with them to determine acceptable solutions.
  • Excellent communication and documentation skills, including technical writing.
  • Experience creating detailed assessments and giving presentations.
  • Excellent planning, organization, and time management skills.
  • Experience leading and supporting successful projects.
  • Experience with strategic business process modelling and traceability.

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