Application Support Specialist
1 month ago
Job Description for Application Support Specialist :
Key Responsibilities :
- Ensure the correct functioning of the production environment.
- Provide timely support to users and address their concerns effectively.
- Troubleshoot and resolve technical issues efficiently.
- Work collaboratively with the IT team to implement solutions and prevent future problems.
- Participate in continuous improvement initiatives to enhance the overall quality of service.
- Stay updated with the latest tools and technologies to maintain a competitive edge.
- Maintain accurate records and reports to track progress and identify areas for improvement.
- Develop and maintain technical documentation to facilitate knowledge sharing and onboarding.
Requirements :
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Proficiency in SQL and Java is a plus.
- Familiarity with ticket monitoring tools and MS Excel or Google Sheets for data analysis.
- Strong sense of responsibility and self-management skills.
Main Skills :
- Technical expertise in application support and maintenance.
- Strong understanding of user needs and expectations.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with the IT team and other stakeholders.
- Strong analytical and problem-solving skills.
- Proficiency in SQL and Java is a plus.
- Familiarity with ticket monitoring tools and MS Excel or Google Sheets for data analysis.
What We Offer :
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
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