Application Support Specialist

1 month ago


Bangalore, India CIEL HR Full time

Job Description for Application Support Specialist :

Key Responsibilities :

- Ensure the correct functioning of the production environment.

- Provide timely support to users and address their concerns effectively.

- Troubleshoot and resolve technical issues efficiently.

- Work collaboratively with the IT team to implement solutions and prevent future problems.

- Participate in continuous improvement initiatives to enhance the overall quality of service.

- Stay updated with the latest tools and technologies to maintain a competitive edge.

- Maintain accurate records and reports to track progress and identify areas for improvement.

- Develop and maintain technical documentation to facilitate knowledge sharing and onboarding.

Requirements :

- Strong analytical and problem-solving skills.

- Excellent communication and interpersonal skills.

- Ability to work in a fast-paced environment and prioritize tasks effectively.

- Proficiency in SQL and Java is a plus.

- Familiarity with ticket monitoring tools and MS Excel or Google Sheets for data analysis.

- Strong sense of responsibility and self-management skills.

Main Skills :

- Technical expertise in application support and maintenance.

- Strong understanding of user needs and expectations.

- Excellent communication and interpersonal skills.

- Ability to work collaboratively with the IT team and other stakeholders.

- Strong analytical and problem-solving skills.

- Proficiency in SQL and Java is a plus.

- Familiarity with ticket monitoring tools and MS Excel or Google Sheets for data analysis.

What We Offer :

- Competitive salary and benefits package.

- Opportunities for career growth and professional development.

- Collaborative and dynamic work environment.

- Recognition and rewards for outstanding performance.



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