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1 week ago
This position is responsible for providing exceptional customer service support and collections via phone calls.
Key responsibilities include:
- Assess and resolve inquiries, requests, and complaints, primarily over the telephone, ensuring customer inquiries are resolved at the first point of contact.
- Utilize sound judgment and make decisions within established procedures for each service request, including logging, processing, and tracking inquiries. Adhere to agreed Key Performance Indicators, Service Level Agreements, and quality standards to maximize customer satisfaction.
- Manage and update customer interactions daily, generated through workflows and queues, on an account-wise basis.
- Achieve key and critical performance targets.
- Ensure efficiency measures are met in accordance with performance targets and process guidelines.
Required Skills and Qualifications:
- Strong verbal and written communication skills
- Neutral accent and good adaptation to US culture
- Ability to resolve customer queries in the first point of contact
- Focusing on delivering a positive customer experience
- Professional, courteous, friendly, and empathetic demeanor
- Active listening skills
- Good data entry & typing skills
- Ability to multitask
- Handling fast-paced, innovative, and constantly changing environment
- Team player
- Contributing to process improvement ideas
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