Hotel Operations Director

3 days ago

Ghaziabad, Uttar Pradesh, India beBeeLeadership Full time ₹ 4,00,000 - ₹ 5,00,000
Executive Leadership Role

This leadership position plays a pivotal part in driving operational success and maintaining high service standards within the hospitality industry.

The ideal candidate will be responsible for overseeing daily hotel operations, upholding service excellence, and fostering strong relationships both internally and externally.

  • Oversee day-to-day hotel operations and support the General Manager in all operational matters.
  • Assign duties to Heads of Departments (HODs) and monitor performance to ensure compliance with hotel policies and standard operating procedures.
  • Act as the hotel's Public Relations representative to promote the property within the hospitality industry, local community, and trade associations.
  • Monitor guest feedback across various platforms and drive the service recovery process.
  • Ensure full compliance with all operational controls, SOPs, policies, and service standards.
  • Resolve guest complaints promptly and implement effective service recovery strategies.
  • Maintain accurate records including cash flow sheets, guest floor limits, AR aging reports, direct billing, etc.
  • Foster owner loyalty through proactive communication and by delivering consistent business results.
  • Assist the General Manager in addressing key property issues, including capital projects, guest services, and refurbishments.
  • Build strong relationships with hotel staff, department heads, and other departments to enhance overall efficiency and execution of special events.
  • Conduct regular audits on par stock to ensure all necessary hotel supplies are adequately stocked.
  • Ensure effective and timely communication regarding hotel policies and procedures.
  • Be available 24/7 to respond to any guest or staff emergencies.
  • Collaborate with the sales team for corporate client handling and new client acquisition as needed.

To excel in this role, you should have:

  • A minimum of 5 years of experience in a managerial role within hotel operations.
  • Proven leadership, organizational, and communication skills.
  • Ability to work night shifts, Monday through Saturday.
  • Strong problem-solving skills and a guest-first mindset.

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