
Senior Business Operations Manager
3 days ago
Key Responsibilities:
\- Administer and manage intercompany systems such as ICE UFA, ICE Pay, GEM, Yammer Support, and ICT Mailbox.
- Lead transformation initiatives across systems by identifying automation, efficiency, and modernization opportunities.
- Own and manage the Group Entity Manual (GEM) system, including updates, maintenance, training, and testing coordination.
- Provide system and process training, including development and deployment of e-learnings on bp's Talent & Learning platforms.
- Monitor service and IT SNOW tickets, ensuring timely closure and escalation when needed.
- Administer the FBW Performance Reporting toolset and ensure completion of all month-end system requirements.
- Maintain up-to-date user guides for all intercompany systems.
- Manage the Intercompany Central Team mailbox and respond to escalated queries.
- Support and ensure compliance with key controls for group reporting processes.
- Represent intercompany systems in scrum meetings with DS&T, I&E, and product development teams.
- Support silent running of the Group's intercompany agreement and elimination processes, ensuring all quarter-end imbalances >$500k are resolved.
- Deliver user support for unresolved intercompany disputes and produce policy-aligned rulings.
- Assist with statutory, internal, group, and ISO audits related to intercompany activities.
- Partner with the Intercompany Team to analyze root causes, drive improvements, and resolve issues.
- Lead and support transitions of intercompany activities and projects within the Intercompany Hub Team.
- Own and update Intercompany Global Process Design Standards (GPDS), Variant SOPs, and ARIS models, ensuring process control and compliance.
- Identify and implement improvements across operations and applications.
- Create and maintain dashboards for insights, reporting, and automation support.
- Establish and track compliance to intercompany policy and procedures.
- Support the Intercompany Lead on operational, process, and transactional issues.
- Establish governance frameworks for system-related transformation projects.
Essential Experience and Qualifications:
\- A finance-related degree is required.
- Four to five years of experience in finance or intercompany operations are necessary.
- Strong analytical, numerical, and financial understanding are essential.
- Experience managing financial systems and intercompany processes is required.
- Fluent English communication skills are a must.
- A proactive mindset with the ability to work independently and deliver under pressure is vital.
- Strong interpersonal, coaching, and influencing skills are necessary.
- A customer- and service-oriented approach is required.
- Confidence in dealing with internal and external stakeholders is essential.
- A proven ability to work in a fast-paced and deadline-driven environment is necessary.
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