Geospatial Data Support Specialist

3 days ago

Udaipur, Rajasthan, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 25,00,000

Job Title: Technical Support Analyst

Job Description:

We are seeking an experienced professional to join our team as a Technical Support Analyst. As a key member of our technical support team, you will play a vital role in providing high-quality technical assistance to our customers.

Key Responsibilities:

  • Actively engage with customers to understand their technical needs and provide effective solutions.
  • Serve as a subject matter expert in handling geospatial data management and usage.
  • Identify, understand, and articulate solutions to customer issues by means of Web GIS knowledge including installation, usage, configuration, and performance of ArcGIS Enterprise and Enterprise Geodatabase.
  • C coordinate and deliver product trainings to customers over remote and onsite.
  • Installation, Configuration of Enterprise Geodatabases, and Version management, Replication over supported RDBMS - Oracle / Microsoft SQL Server / PostgreSQL databases.
  • Provide high-quality technical support and customer service to end-users through effective communication, problem-solving, and analytical approach over remote and at onsite customer location.
  • Work well in a high-energy, fast-paced, enthusiastic, positive, and collaborative culture and be ready to travel to customer locations with short notice.
  • Manage the ArcGIS Enterprise Health and Performance, scheduled backup monitoring etc.
  • Maintain SOPs for managing customer environments and document comprehensive case resolution steps, suggestions, and workaround solutions.
  • Maintain comprehensive case documentation in customer relationship management (CRM) system
  • Author and Publish tech experiences as knowledge articles and Identify issues and log defects for software improvements.

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