Digital Transformation Consultant

2 weeks ago

Panipat Yamunanagar Faridabad, India beBeeTransformation Full time US$ 90,000 - US$ 1,20,000

Job Title: Digital Transformation Consultant

">Role Overview

This role requires an individual with expertise in presales support to work closely with various teams and stakeholders. The successful candidate will be responsible for providing high-quality customer service, identifying key performance metrics, and collaborating with cross-functional teams to resolve complex issues.

Key Responsibilities
  • Work closely with GBPO teams and LOBs to close presales requirements
  • Respond to customer inquiries and issues via emails with a high degree of expertise
  • Provide detailed information about products and services to customers, catering to their specific needs
  • Ensure superior pre-sales response through outstanding communication and problem-solving skills
  • Collaborate with cross-functional teams to escalate and resolve intricate issues
  • Identify and measure programs against key performance metrics (KPIs)
Requirements
  • Excellent verbal and written communication skills in English
  • 5-7 years of experience in BPO presales service, specifically handling US and UK customers
  • Strong interpersonal skills with the ability to empathize and understand complex customer needs
  • Detail-oriented with excellent multitasking and organizational abilities, managing high-volume inquiries
  • Proficiency in customer service software, CRM systems, and advanced computer skills
  • Prior experience in pre-sales is valuable in this role
  • Financial services industry knowledge and/or large tech company experience is preferred
  • Relationship builder with proven ability to work with senior business leaders and executives
  • Ability to work collaboratively in a fast-paced team environment
  • Ability to successfully overcome obstacles and attention to detail
Benefits

This role offers a unique opportunity to work with a dynamic team, develop your skills, and advance your career. As a valued member of our team, you can expect:

  • A competitive salary package
  • Ongoing training and development opportunities
  • A collaborative and supportive work environment
What We Offer

We offer a comprehensive benefits package, including:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement savings plan
  • Paid time off

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