
Director of Healthcare Operations
1 day ago
We are seeking an accomplished leader to spearhead our offshore billing operations. The Director of Revenue Cycle Management (RCM) will oversee the strategic direction and operational execution of our RCM team.
Key Responsibilities- Strategic Leadership
- Elevate our RCM vision, aligning with business objectives and client expectations.
- Develop policies, SOPs, and workflows that optimize revenue cycle performance across various specialties.
- Foster strong partnerships with U.S. leadership to ensure client satisfaction, compliance standards, and performance goals are consistently met.
- Operational Management
- Lead the daily operations of the billing team in India, overseeing charge entry, payment posting, AR calling, denial management, credentialing, and reporting.
- Implement robust audit and QA frameworks to monitor accuracy, timeliness, and compliance.
- Standardize reporting cadence: daily, weekly, and monthly dashboards for AR, denials, collections, and payer trends.
- Ensure seamless onboarding of new clients and practices into billing workflows.
- People Leadership
- Mentor and manage offshore managers, team leads, and billers to ensure accountability and career growth.
- Cultivate a high-performing culture with clear KPIs, evaluation frameworks, and feedback mechanisms.
- Promote recruitment, training, and upskilling initiatives to maintain exceptional output quality.
- Client & Stakeholder Engagement
- Bridge communication gaps between U.S. leadership and offshore teams.
- Participate in client calls, providing updates on revenue performance, denial trends, and improvement initiatives.
- Proactively identify potential risks and recommend process enhancements.
- Compliance & Process Improvement
- Ensure adherence to U.S. healthcare billing regulations, HIPAA compliance, and payer-specific requirements.
- Monitor industry developments, regulatory updates, and payer changes to inform internal SOPs.
- Leverage technology and automation tools to streamline efficiency.
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