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Building Meaningful Relationships

2 weeks ago

Ghaziabad, Uttar Pradesh, India beBeeClientExperience Full time ₹ 2,50,000 - ₹ 3,50,000
Customer Relationship Executive Role

We are seeking a highly organised and dynamic professional to join our team in delivering exceptional client experiences. As the primary point of contact for clients, you will ensure their journey from inquiry to enrolment is smooth, informed, and memorable.

This role requires someone who excels at interacting with people, solving problems, and creating meaningful relationships while meeting performance targets.

Key Responsibilities:

  • Engage with inbound leads via phone calls, messages, emails, and social media with prompt and accurate responses.
  • Provide clear information about health transformation programs.
  • Guide new leads through the enrolment process while coordinating with internal teams for smooth onboarding.
  • Maintain, manage, and update client data using CRM tools and systems.
  • Support clients with after-enrolment needs, escalate concerns when needed, and ensure timely resolution.
  • Coordinate with internal teams to keep clients updated on any unforeseen delays or process changes.
  • Assist in community engagement and promotional initiatives when required.
  • Conduct data analysis and feedback collection to improve client experience and retention.
  • Meet monthly client conversion targets and contribute to overall business growth.

Required Skills and Qualifications:

  • Strong communication skills with a consultative tone
  • Ability to multitask and stay composed in a fast-paced environment
  • Good organisational and time-management skills
  • Client-focused mindset with a problem-solving attitude
  • Comfort with CRM tools, Excel, and data handling
  • Graduate degree in any discipline

Benefits:

  • Be part of a high-growth ecosystem
  • Work in a collaborative environment
  • Contribute to changing lives