Customer Success Leader

1 day ago


Mumbai, Maharashtra, India beBeeCustomer Full time US$ 7,50,000 - US$ 15,00,000
Job Description

We are seeking a seasoned customer success leader to join our team. In this role, you will be responsible for driving customer delight and ensuring that our customers achieve their desired outcomes.

Your primary focus will be on building and executing a customer success strategy that delivers exceptional results. This includes managing the entire post-sales journey, from handling order-related queries and returns to resolving escalations quickly and empathetically.

You will also be responsible for setting up smooth support and communication processes to help customers understand and use our products better. Additionally, you will monitor and follow up on cart drop-offs, return patterns, and delivery issues to reduce friction and improve conversion.

In this role, you will have the opportunity to build customer relationships by staying proactive - tracking customer health, identifying red flags early, and solving issues before they escalate. You will also lead and support the customer support team, providing guidance, improving response quality, and building a customer-first culture.

You will use data from tickets, feedback, and behavior to spot patterns, reduce complaints, and suggest fixes for operations or product gaps. Finally, you will regularly share customer experience insights and key metrics (such as NPS, resolution time, satisfaction score) with internal teams.



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