Digital Reputation Strategist

3 days ago


Bengaluru, Karnataka, India BHIVE Workspace Full time
About the Role

As a Digital Reputation Strategist at BHIVE Workspace, you will be responsible for shaping and implementing our online reputation management strategy to enhance our brand image and protect our reputation. This is an exciting opportunity to join a dynamic team that is revolutionizing enterprise-grade managed offices and coworking spaces in India.

Key Responsibilities
  • Online Monitoring: You will monitor brand mentions across social media, review sites, forums, and news platforms to identify potential risks to our brand's reputation and track sentiment trends.
  • Response Management: You will address customer queries, feedback, and complaints in a timely, professional, and empathetic manner, and develop response strategies for negative reviews, comments, or PR crises.
  • Analysis and Reporting: You will conduct regular analysis of online sentiment and share insights with the marketing and leadership team, and prepare and present ORM performance reports.
  • Crisis Management: You will identify and manage potential crises proactively by monitoring online trends, and develop a playbook for ORM crisis scenarios.
  • SEO and Reputation Repair: You will work with the SEO team to push positive content and manage negative search results effectively.
Requirements
  • A minimum of 6 years of work experience in ORM or a related field.
  • Bachelor's degree in marketing, communications, or a related field.
  • Proven experience in online reputation management, social media management, or customer service.
  • Strong analytical skills to assess sentiment trends and their business impact.
  • Excellent communication and interpersonal skills.
  • Knowledge of ORM tools (e.g., Google Alerts, Brandwatch, Hootsuite, Sprinklr).
  • Familiarity with SEO strategies and digital marketing fundamentals.
  • Ability to handle pressure and manage crises effectively.
What We Offer
  • An estimated salary of ₹80,000 - ₹1,20,000 per month, depending on experience.
  • A comprehensive benefits package, including competitive compensation, financial security, and professional development opportunities.
  • The chance to contribute to a real impact on the startup ecosystem in India.
  • A supportive and rewarding work environment where employees feel valued, empowered, and motivated to excel.


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