International Service Expert

1 week ago


Erode, Tamil Nadu, India beBeeCustomerRelationship Full time ₹ 18,00,000 - ₹ 24,00,000

Customer Relationship Manager Role

Job Responsibilities:

  • Effective Communication: Act as the primary point of contact for issue resolution and customer communication via calls, emails, and messages throughout the order delivery lifecycle.
  • Accurate feasibility checks and product selection using client tools, ensuring adherence to client standards and guidelines throughout the qualification process.
  • Order creation, follow up, and maintaining end-to-end visibility of order status.
  • Proactive management of internal and external stakeholder engagement (including end customers, teams, design teams, and authorities), ensuring clear, concise, and timely communication.
  • 100% Quality and KPI compliance for all deliverables.
  • Daily dashboards on order status and update customers according to agreed processes.

Requirements:

  • 1+ years of experience in international call center operations.
  • Order Management knowledge is advantageous.


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