Managed Service Delivery Expert

2 days ago

Erode, Tamil Nadu, India beBeeMSP Full time ₹ 9,00,000 - ₹ 12,00,000

Managed Service Delivery Expert

The role of a Managed Service Delivery Expert involves overseeing the operational efficiency, compliance, and high-quality service delivery within our Managed Service Provider (MSP) program.

This position requires close collaboration with internal teams and external stakeholders to streamline workforce management processes and improve program performance.

Key responsibilities include:

  • Audit and Compliance: Conduct regular audits within the Vendor Management System (VMS) to ensure compliance with client requirements and internal standards.
  • Requirement Management: Oversee the documentation and validation of client requirements, supporting efficient staffing processes and ensuring alignment with program goals.
  • Quality Assurance (QA): Implement QA procedures and perform audits to identify and correct discrepancies in staffing processes, both written and verbal.
  • Staff Augmentation: Coordinate worker profile management, including assignments, extensions, and terminations, in line with client demands.
  • Handling Workload Spikes: Act as a support resource for junior specialists during high-volume periods, ensuring timely task completion and program continuity.
  • Work Order Management: Manage updates to work orders, including extensions, terminations, and other changes, ensuring accuracy and compliance within the VMS system.
  • Program Oversight: Monitor the progress and performance of the MSP program, tracking key metrics such as resource utilization and task completion.
  • Communication: Maintain open communication channels with internal teams and external stakeholders to ensure program alignment and timely resolution of issues.
  • SOW Management: Collaborate with stakeholders to transition staffing assignments into Statement of Work (SOW) agreements, ensuring seamless integration with existing processes.
  • Program Growth: Identify opportunities for program improvement and contribute to the development of strategic initiatives aimed at enhancing program performance.

To be successful in this role, you should have a Bachelor's degree in business administration, Human Resources, or a related field, along with experience in MSP coordination within the staffing or workforce solutions industry. Strong attention to detail, excellent written and verbal communication skills, and the ability to manage multiple tasks concurrently are also essential.

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