Job Opportunity for a Grievance Feedback Specialist

1 week ago


Lucknow, Uttar Pradesh, India beBeeGrievance Full time ₹ 2,99,999 - ₹ 4,49,999

Job Summary:

: We are seeking an accomplished and empathetic Telecaller to handle incoming and outgoing calls related to employee/customer grievances. This role requires strong communication skills, patience, and the ability to handle sensitive information with discretion.

Key Responsibilities:
We will make follow-up calls to employees/customers who have raised grievances to gather feedback post-resolution.
The successful candidate will be responsible for documenting detailed feedback and categorizing it as positive, neutral, or unresolved.
They will handle emotional or dissatisfied individuals with empathy, tact, and professionalism.
The ideal candidate will identify patterns in complaints and escalate recurring issues to the concerned department.
The job holder will maintain accurate logs of all calls, outcomes, and feedback notes.
Collaboration with HR/Customer Support/Operations teams is essential to close the loop on grievances.
Maintaining strict adherence to data privacy and confidentiality standards is mandatory.
Suggesting improvements in the grievance handling process based on caller feedback is desirable.

Requirements:
This role requires 0 - 1 Years of Experience.
There are currently 5 openings available.
A Bachelor's Degree in B.A, B.Com, or B.Sc is preferred.
The ideal candidate should possess a Telecaller Executive Role background.
The industry type is Call Centre / BPO / KPO / ITES / LPO.
Female candidates are preferred.
The work location is Lucknow, India.
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