Customer Support Specialist

7 days ago


Noida, Uttar Pradesh, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000

Key Highlights:

  • International Voice and Non-Voice Support

Job Summary:

The Service Desk Analyst will provide high-quality technical support to customers worldwide. The role requires excellent communication skills, hands-on experience in mobility-related applications, and knowledge of MS Office/O365.

Responsibilities:

  • Resolve tickets within agreed SLA of ticket volume and time
  • Maintain high efficiency in handling escalated calls from L1 team
  • Adhere to quality standards, regulatory requirements, and company policies
  • Ensure positive customer experience and CSAT through defined resolution rate and minimum average handling time (AHT)

Requirements:

  • Excellent Communication with International Voice Support experience
  • Hands on experience in Mobility related Application & Desktop/General system related issues
  • Good experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues
  • In-depth experience knowledge on MS office/O365

Additional Information:

  • Experience in Telecom will be an added advantage


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