
Customer Support Specialist
7 days ago
Key Highlights:
- International Voice and Non-Voice Support
Job Summary:
The Service Desk Analyst will provide high-quality technical support to customers worldwide. The role requires excellent communication skills, hands-on experience in mobility-related applications, and knowledge of MS Office/O365.
Responsibilities:
- Resolve tickets within agreed SLA of ticket volume and time
- Maintain high efficiency in handling escalated calls from L1 team
- Adhere to quality standards, regulatory requirements, and company policies
- Ensure positive customer experience and CSAT through defined resolution rate and minimum average handling time (AHT)
Requirements:
- Excellent Communication with International Voice Support experience
- Hands on experience in Mobility related Application & Desktop/General system related issues
- Good experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues
- In-depth experience knowledge on MS office/O365
Additional Information:
- Experience in Telecom will be an added advantage
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