Cloud Reliability Engineer

Job Summary

We are seeking a seasoned Senior Reliability Engineer to drive the availability, latency, and efficiency of our cloud-based infrastructure. As a key member of our team, you will be responsible for defining and enforcing reliability standards, leading high-impact projects, mentoring engineers, and eliminating repetitive tasks at scale.

Key Responsibilities

• SLOs & SLIs: Develop customer-centric SLOs/SLIs for critical services and collaborate with teams to align them.
• Error Budgeting: Implement an error-budget policy with multi-window, multi-burn-rate alerts; maintain clear runbooks and paging thresholds. Gate changes based on budget status (freeze/relax rules) integrated into CI/CD.
• SLO/EB Dashboards: Maintain SLO/EB dashboards (Azure Monitor, Grafana/Prometheus, App Insights). Conduct weekly SLO reviews with engineering/product.
• Incident Leadership: Lead critical incidents without drama. Own communications, conduct blameless postmortems, and ensure corrective actions are implemented.
• Reliability Engineering: Design reliability in: Multi-AZ/region patterns (active-active/DR), PDBs/Pod Topology Spread, HPA/VPA/KEDA, resilient rollout/rollback.
• AKS at Scale: Harden clusters (network, identity, policy), optimize node/pod density, ingress (AGIC/Nginx); mesh optional.
• Observability: Metrics/traces/logs with Azure Monitor/App Insights, Log Analytics, Prometheus/Grafana, OpenTelemetry. Alert on symptoms, not noise.
• IaC & Policy: Terraform/Bicep modules, GitOps (Flux/Argo), policy-as-code (Azure Policy/OPA Gatekeeper). No snowflakes.
• CI/CD Reliability: Azure DevOps/GitHub Actions with canary/blue-green, progressive delivery, auto-rollback, Key Vault-backed secrets.
• Capacity & Performance: Load testing, right-sizing, autoscaling; partner with FinOps to reduce spend without compromising SLOs.
• Disaster Recovery: Define RTO/RPO, test backups/restore, conduct game days/chaos drills, validate ASR and multi-region failover.
• Security: Entra ID (Azure AD), managed identities, Key Vault rotation, VNets/NSGs/Private Link, shift-left checks in CI.
• Toil Reduction: Automate recurring ops, build self-service runbooks/chatops, publish golden paths for product teams.
• Customer Escalations: Be the technical owner on calls; communicate tradeoffs and recovery plans with authority.
• Documentation: Architectures, runbooks, postmortems, SLIs/SLOs—kept current and discoverable.
• Streaming/ETL Reliability: Apply SRE practices (SLOs, backpressure, idempotency, replay) to NiFi/Flink/Kafka/Redpanda data flows.

Requirements

• Bachelor's in Computer Science or Engineering (or equivalent experience).
• 12+ years in production ops/platform/SRE, including 5+ years on Azure.
• PostgreSQL expertise: Deep understanding incl. HA/DR, logical/physical replication, performance tuning (indexes/EXPLAIN/ANALYZE, pg_stat_statements), autovacuum strategy, partitioning, backup/restore testing, and connection pooling (pgBouncer). Prefer experience with Azure Database for PostgreSQL – Flexible Server.
• Azure core: AKS (must-have); Front Door/App Gateway, API Management, VNets/NSGs/Private Link, Storage, Key Vault, Redis, Service Bus/Event Hubs.
• Observability: Azure Monitor/App Insights, Log Analytics, Prometheus/Grafana; SLO design and error-budget operations.
• IaC/automation: Terraform and/or Bicep; PowerShell and Python; GitOps (Flux/Argo). Pipelines in Azure DevOps or GitHub Actions.
• Proven incident leadership at scale, blameless postmortems, and SLO/error-budget governance with change gating.
• Mentorship and crisp written/verbal communication.

PREFERRED QUALIFICATIONS

• Apache NiFi, Apache Flink, Apache Kafka or Redpanda (self-managed on AKS or managed equivalents); schema management, exactly-once semantics, backpressure, dead-letter/replay patterns.
• Azure Solutions Architect Expert, CKA/CKAD.
• ITSM (ServiceNow), on-call tooling (PagerDuty/Opsgenie).
• Compliance/SecOps (SOC 2, ISO 27001), policy-as-code, workload identity.
• OpenTelemetry, eBPF tooling, or service mesh.
• Multi-tenant SaaS and cost optimization at scale.

About This Role

This is an excellent opportunity to take your skills to the next level and join our dynamic team of experts. If you're passionate about driving reliability and efficiency in cloud-based systems, we encourage you to apply.