ServiceNow ITSM Implementation Expert

2 days ago

Gurgaon, Haryana, India beBeeItsm Full time ₹ 1,04,000 - ₹ 1,30,878

We are seeking a highly skilled ServiceNow ITSM Implementation Expert to join our team.

You will play a key role in designing and leading the implementation/enhancement of IT Service Management (ITSM) practices using ServiceNow. Collaborating closely with IT leadership, cross-functional teams, and assigned project managers, you will plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives.

  • Key Responsibilities:
  • Maintain deep knowledge of ServiceNow's capabilities and constraints.
  • Understand requirements from multiple stakeholders and advise on design and strategy of the ServiceNow Portal by providing technical inputs.
  • Ensure minimal platform customization and leverage Out-of-the-box features to meet user requirements.
  • Work closely with development teams (internal/external) to implement requirements within committed timeframes and desired quality.
  • Continuously explore new features provided in the platform with every new release and strive for improvements in the existing setup.
  • Coordinate management of complex issues that may arise as the Portal service seeks to deliver benefits.
  • Define technical solutions aligned with client business problems at an architectural and design level of detail.
  • Advise on integration of ServiceNow with other applications and toolsets.
  • Provide strategic guidance to teams and project managers.
  • Qualifications include:
    • Bachelor's or Master's degree in IT/Computer Science.
    • Detailed knowledge of ServiceNow at an architectural level.
    • Superior written and oral communication skills.
    • 7-9 years of experience in a similar role with hands-on experience in:
      • ServiceNow Integration with different systems.
      • CMDB design principles with a focus on CSDM model.
      • Agile Service Management (release and deployment strategies).
      • ServiceNow architecture understanding and technical support documentation skills.
      • Understanding of ServiceNow coding and design standards.
      • Able to evaluate constraints, risks, and dependencies.
      • Proactive in reporting issues and risks, participating in team meetings, sharing ideas, and working towards improving the platform.
      • Strong interpersonal communication and consultation skills with the ability to present ideas in user-friendly language.
      • ServiceNow Certifications (Administrator and Implementation Specialist) preferred.
      • Experience working in a team-oriented, collaborative global environment.
  • Bonus points if you have:
    • Research and self-study skills to attain/retain accreditations on ServiceNow.
Please note that we value diversity, inclusivity, and equal opportunities.

In this role, you will be part of an international, multicultural, and diverse team where you can grow professionally, work independently, and creatively. If you have a passion for ITSM and ServiceNow, we encourage you to apply.

About the Role:

This is a full-time position requiring a high level of expertise in ServiceNow ITSM practices. You will be responsible for designing and implementing ITSM solutions, collaborating with stakeholders, and ensuring seamless integration with other applications.

What We Offer:

  • A challenging and rewarding role in a dynamic team.
  • Ongoing training and professional development opportunities.
  • A collaborative and inclusive work environment.
  • A competitive salary and benefits package.

How to Apply:

If you are a motivated and experienced ITSM professional looking for a new challenge, please submit your application, including your resume and cover letter.

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