Collaboration Support Specialist

1 day ago


Hyderabad, Telangana, India Genpact Full time
Job Summary

We are seeking a highly skilled Collaboration Support Specialist to join our team at Genpact. This role involves providing technical expertise in Cisco voice technologies, including CUCM, WebEx calling, and UCCX.

About the Role

This is a senior-level position that requires a strong background in collaboration support and technology. The successful candidate will have hands-on experience with SIP trunk configuration, integrations, and troubleshooting, as well as a deep understanding of dial plans, call routing, and SLRG configuration.

The ideal candidate will also have experience with Cisco Smart Licensing and HCS configuration, as well as knowledge of auto attendants and Cisco Unity integration. Additionally, they should have good understanding of data purging and CDR analysis and reporting.

The salary for this position is estimated to be around $120,000 - $180,000 per annum, depending on location and experience.

Requirements
  • Bachelor's Degree in Computer Science or related field required.
  • Strong technical knowledge in Cisco voice technologies/IPT and UCCX.
  • Hands-on experience with SIP trunk configuration, integrations, and troubleshooting.
  • Deep understanding of dial plans, call routing, and SLRG configuration.
  • Experience with Cisco Smart Licensing and HCS configuration.
  • Knowledge of auto attendants and Cisco Unity integration.
  • Good understanding of data purging and CDR analysis and reporting.
Preferred Qualifications
  • Certifications such as Cisco CCNP voice or similar.
  • Strong communication skills in English, both spoken and written.


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