Customer Service Representative

2 weeks ago

Chennai, Tamil Nadu, India Toast Full time

Job Title: Customer Care Specialist

About the Role:

We are seeking a highly skilled Customer Care Specialist to join our team at Toast. As a Customer Care Specialist, you will be responsible for providing exceptional customer service to our clients through various channels, including phone, chat, and email.

Key Responsibilities:

  • Leverage your knowledge of Toast's products and services to answer customer inquiries and resolve issues in a timely and professional manner.
  • Deliver a top-tier customer experience by utilizing creative problem-solving skills and consistent probing to craft accurate and timely outcomes for our customers.
  • Follow Toast's procedures to escalate and coordinate customer responses in accordance with our values.
  • Expand your knowledge of Toast's hardware and software through professional development time, trainings, knowledge base articles, and hands-on experience.

Requirements:

  • 3.5 to 5 years of experience in a customer-facing role responsible for customer satisfaction and championing the customer experience.
  • Strong communication, organizational, and influencing skills.
  • Success operating independently and navigating competing priorities in a constantly changing environment.
  • Proven track record of success navigating and troubleshooting technical tools.
  • Strong abilities in teamwork, communication, and collaboration for effective interaction with colleagues and customers.

Special Considerations:

  • Experience working in the tech industry or for a SaaS company.
  • Open to schedules that may include weekends, holidays, and nights.

About Toast:

At Toast, we are committed to creating an accessible and inclusive hiring process. We strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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