System Support Specialist

4 weeks ago


Hyderabad, Telangana, India DigitalOcean Full time

Job Description

System Support Specialist

  • Provide exceptional technical support to customers through various communication channels.
  • Collaborate with team members to resolve complex technical issues and improve overall team performance.
  • Develop and maintain in-depth knowledge of cloud infrastructure, Linux operating systems, and web technologies.
  • Analyze and troubleshoot technical issues, escalating complex problems to senior team members as needed.
  • Participate in the development and implementation of internal tools and dashboards to improve team efficiency.
  • Conduct regular reviews of customer interactions to identify areas for improvement and provide recommendations to senior team members.
  • Stay up-to-date with industry trends and emerging technologies, applying this knowledge to improve team performance and customer satisfaction.

Requirements

  • BS/BE in Computer Science/Engineering or related field with a minimum of 4-5 years of relevant experience.
  • Strong understanding of Linux operating systems, cloud infrastructure, and web technologies.
  • Excellent analytical and problem-solving skills, with the ability to work independently and collaboratively as part of a team.
  • Strong verbal and written communication skills, with the ability to interact effectively with customers and team members.
  • Proven ability to work in a fast-paced environment, with a strong emphasis on customer satisfaction and team performance.

Why You'll Like Working for DigitalOcean

  • We prioritize career development, providing employees with resources to continue growing and developing their skills.
  • We care about our employees' well-being, offering a competitive benefits package and flexible work arrangements.
  • We reward our employees with a competitive salary and bonus structure, as well as equity compensation opportunities.


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