Help Desk Specialist

1 week ago

Pune, Maharashtra, India beBeeTechnical Full time ₹ 1,04,000 - ₹ 1,30,878

Job Description:

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  • Provide first and second-level technical support to end-users via phone, email, and remote assistance tools.
  • Troubleshoot and resolve hardware, software, network, and application-related issues within defined service level agreements (SLAs).
  • Log, track, and manage incidents, service requests, and problem tickets in the IT service management tool.
  • Elevate complex technical issues to higher support tiers or specialized teams when necessary.
  • Maintain documentation of incidents, resolutions, and technical procedures.
  • Install, configure, and upgrade operating systems, applications, and IT equipment.
  • Ensure user account management, password resets, and access control align with security policies.
  • Support end-users in utilizing collaboration tools, virtual private networks (VPNs), email, and enterprise applications.
  • Monitor system performance and proactively address recurring technical issues.
  • Collaborate with IT teams to implement preventive measures and enhance service quality.
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Requirements:

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  • A minimum of 3 to 7 years of experience in service desk or technical support roles.
  • Proficiency in troubleshooting Windows/Mac OS, MS Office, networking, and IT hardware.
  • Familiarity with ITIL processes and incident management tools (e.g., ServiceNow, Remedy, Jira).
  • Strong analytical skills and customer-centric approach.
  • Excellent verbal and written communication skills.
  • Ability to work flexible shifts and handle high-volume support environments.
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Benefits:

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The ideal candidate will possess a strong ability to provide excellent customer service while resolving technical issues efficiently.

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Others:

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Please note that this is a unique opportunity for individuals who are passionate about delivering exceptional technical support and contributing to a dynamic team environment.

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