**Conversation Quality Expertise Leader**

1 week ago

Ajmer, Rajasthan, India beBeeCallQuality Full time ₹ 6,00,000 - ₹ 10,00,000
Job Description

The primary objective of this role is to optimize Advisor performance within the organization by conducting thorough Call Audits, documenting and providing feedback. This will aid in enhancing advisor conversation quality.

  • Conduct Quality Audit assessments with hands-on experience in contemporary Conversion centric (Sales Process) Call Audits.
  • Monitor and evaluate inbound and outbound sales calls for adherence to quality standards and compliance.
  • Provide detailed feedback and recommendations to Outreach Advisors for continuous improvement.
  • Document call assessments, identify trends, and report on key performance indicators (KPIs).
  • Collaborate with the training team to develop coaching programs based on audit findings.
  • Assist in creating and updating quality guidelines and performance criteria.
  • Ensure compliance with company policies, procedures, and relevant regulations.

Key Parameters for Success:

  • Bachelor's degree or equivalent experience in a relevant field.
  • Proven experience 3+ years as a Call Quality Auditor or in a quality assurance role within a sales-oriented call center.
  • Strong understanding of consultative sales processes in a high-ticket sales environment and Inside Sales Outreach operations.
  • Excellent analytical and observation skills.
  • Effective communication and feedback delivery.
  • Proficiency in using call monitoring tools and CRM software.

Familiarity with EdTech industry standards is beneficial.

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