Onboarding Program Coordinator
2 weeks ago
About Testbook: A leading EdTech platform revolutionizing the industry with a registered user base of over 4.2 Crore students, 700+ crore questions solved on the WebApp, and a knockout Android App.
Role Overview:
Welcome students on their purchased Super Coaching program over phone calls and help enhance their learning experience after the purchase. Provide a thorough product demo and guide them on accessing their study materials, including notes, live classes, practice tests, etc. Address and resolve product-related queries, update records, and use a Customer Relationship Management (CRM) system effectively.
Responsibilities:
- Onboard students to the Super Coaching program via phone calls and improve their post-purchase learning experience.
- Guide students on how to access their study materials such as study notes, live classes, and practice tests.
- Resolve any product-related queries from students.
- Update records and use a CRM system.
- Basic knowledge of Google Sheets.
Required Skills:
- Excellent communication and interpersonal skills
- Good in Hindi and English
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