Support Service Program Consultant
1 month ago
Job Description:
As a Support Service Program Consultant at Iron Systems, you will be responsible for managing vendors and their related services to US and international customers. Your key responsibilities will include vendor selection, contract renewal management, vendor onboarding and contract management, product and service catalog management, vendor performance management, and vendor service dispatching. You will also be responsible for preparing daily, weekly, monthly, and quarterly performance reports and specialized spend analysis, costing, pricing, and multi-party performance reporting.
Key Responsibilities:
- Vendor Selection:
- Sourcing local, regional, and global vendors for 3PS services in Americas, EMEA, and APAC.
- Preparing detailed cost analysis of vendor quotes and doing comparatives.
- Setting up primary and secondary vendors per IT asset product SKU and IT staffing and professional service SKU.
- Vendors Contracts:
- Vendor contract renewal management.
- Vendor Onboarding & Contract Management:
- NDA agreements management.
- Commercial agreements management.
- Contract management and negotiations of agreements such as MSA, SOW, and similar legal and subcontracting agreements.
- Product & Service Catalog Management:
- Product (hardware or software) and service (GFS/3PS, GFS/3PL, GTS/3PS as SKU) vendor price catalog management.
- Product (hardware or software) and service (GFS/3PS, GFS/3PL, GTS/3PS as SKU) IRON sales price catalog management.
- Vendor Performance Management:
- Vendor survey.
- Vendor KPI reporting.
- Vendor Service Dispatching:
- Dispatching field engineers at site locations.
- Coordinating with vendors to source the best FSE/FTE.
- Management Reporting:
- Preparing daily, weekly, monthly, and quarterly performance reports.
- Preparing specialized spend analysis, costing, pricing, and multi-party performance reporting.
- Other Responsibilities:
- Performing any other tasks or projects assigned by management.
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