Support Service Program Consultant

1 month ago


Noida, Uttar Pradesh, India Iron Systems Full time

Job Description:

As a Support Service Program Consultant at Iron Systems, you will be responsible for managing vendors and their related services to US and international customers. Your key responsibilities will include vendor selection, contract renewal management, vendor onboarding and contract management, product and service catalog management, vendor performance management, and vendor service dispatching. You will also be responsible for preparing daily, weekly, monthly, and quarterly performance reports and specialized spend analysis, costing, pricing, and multi-party performance reporting.

Key Responsibilities:

  • Vendor Selection:
    • Sourcing local, regional, and global vendors for 3PS services in Americas, EMEA, and APAC.
    • Preparing detailed cost analysis of vendor quotes and doing comparatives.
    • Setting up primary and secondary vendors per IT asset product SKU and IT staffing and professional service SKU.
  • Vendors Contracts:
    • Vendor contract renewal management.
  • Vendor Onboarding & Contract Management:
    • NDA agreements management.
    • Commercial agreements management.
    • Contract management and negotiations of agreements such as MSA, SOW, and similar legal and subcontracting agreements.
  • Product & Service Catalog Management:
    • Product (hardware or software) and service (GFS/3PS, GFS/3PL, GTS/3PS as SKU) vendor price catalog management.
    • Product (hardware or software) and service (GFS/3PS, GFS/3PL, GTS/3PS as SKU) IRON sales price catalog management.
  • Vendor Performance Management:
    • Vendor survey.
    • Vendor KPI reporting.
  • Vendor Service Dispatching:
    • Dispatching field engineers at site locations.
    • Coordinating with vendors to source the best FSE/FTE.
  • Management Reporting:
    • Preparing daily, weekly, monthly, and quarterly performance reports.
    • Preparing specialized spend analysis, costing, pricing, and multi-party performance reporting.
  • Other Responsibilities:
    • Performing any other tasks or projects assigned by management.


  • Noida, Uttar Pradesh, India Iron Systems Full time

    Job Description:As a Program Lead, you will be responsible for leading a team through all phases of the client acquisition process for Field Services Operations. This includes understanding client requirements, identifying gaps between client needs and ISG delivery capabilities, workforce capacity planning, predictive profit delivery, and providing...


  • Noida, Uttar Pradesh, India Iron Systems Full time

    Job Description:As a Lead (MVP) at Iron Systems, you will be responsible for leading a team through all phases of the client acquisition process under stringent timelines. This includes understanding client requirements, identifying gaps between client needs and ISG delivery capabilities, workforce capacity planning, predictive profit delivery, and providing...


  • Noida, Uttar Pradesh, India sharda consultancy Service Full time

    Job Description:At Sharda Consultancy Service, we are seeking a skilled Content Writer Expert to join our team. As a key member of our marketing team, you will be responsible for developing high-quality content for our website, social media, and advertising campaigns.Main Responsibilities:1. Developing engaging content for blogs, articles, product...


  • Noida, Uttar Pradesh, India Iron Systems Full time

    Job Summary:We are seeking a highly motivated and experienced Program Lead to join our team at Iron Systems. As a Program Lead, you will be responsible for leading a team through all phases of the client acquisition process, including understanding client requirements, identifying gaps, and developing innovative project planning and execution strategies.Key...


  • Noida, Uttar Pradesh, India Fiserv Full time

    You have the opportunity to take on a challenging role as a Technical Services Consultant at Fiserv, where you will work closely with clients to implement cutting-edge solutions.As a successful Implementation Specialist, you will be responsible for leading projects from start to finish, ensuring timely and accurate delivery of new and existing client...


  • Noida, Uttar Pradesh, India 2coms Full time

    About 2coms: A Multinational Leader in Consulting and Processing ServicesWe are seeking a highly skilled Financial Services Consultant to join our team in the vibrant city of Noida. As a key member of our operations team, you will be responsible for ensuring the smooth functioning of our O2C and P2P processes.Job Description:As a Financial Services...


  • Noida, Uttar Pradesh, India NTT DATA Full time

    Job SummaryWe are seeking a Messaging Services Consultant to provide expert-level support and guidance for our messaging infrastructure. This role requires a deep understanding of Exchange Online, Office 365, and related technologies.Key ResponsibilitiesProvide maintenance, support, and troubleshooting activities for server-side configurations and...

  • Trangile Services

    4 weeks ago


    Noida, Uttar Pradesh, India Trangile Service Pvt. Ltd. Full time

    Job SynopsisThis role involves managing enterprise-level projects related to Oracle Fusion Financials at Trangile Services.Key Responsibilities:Develop project plans, ensure timely delivery, and allocate resources effectively.Coordinate with stakeholders to translate business requirements into functional specifications.Monitor project progress, address...


  • Noida, Uttar Pradesh, India Taleneer Consulting OPC Pvt Ltd Full time

    OverviewTaleneer Consulting OPC Pvt Ltd is a leading consulting firm specializing in patient support services. We are seeking an experienced Product Owner to join our team and lead the development of innovative solutions.Job DescriptionThis is a unique opportunity for a skilled Product Owner to leverage their expertise in healthcare technology and patient...


  • Noida, Uttar Pradesh, India FLY Consulting Services Full time

    Greetings, we are seeking a professional candidate for a service desk role at FLY Consulting Services in Noida.Key Responsibilities:Providing technical support to our clientsResolving customer complaints and issuesAssisting with IT-related queriesRequirements:Any graduate with excellent communication skillsFresher's and experience are eligible5 days a week,...


  • Noida, Uttar Pradesh, India NTT DATA Full time

    Job SummaryWe are seeking an experienced ITIL Service Support professional to join our team in Noida, Uttar Pradesh, India.Key ResponsibilitiesOversee and facilitate ITIL-based service support on a 24x7 basis, including incident management, problem management, request management, change management, service level management, and configuration...


  • Noida, Uttar Pradesh, India TSYS Card Tech Services India LLP Full time

    About the RoleWe are seeking a skilled IT Service & Incident Management Analyst to join our Global team at TSYS Card Tech Services India LLP.About YouAs an Incident Management Analyst, you will be responsible for owning incident and question tickets, investigating and resolving them within specific turnaround times.You will develop knowledge of the Payment...

  • Program Manager

    2 weeks ago


    Noida, Uttar Pradesh, India Iron Systems Full time

    Job OverviewWe are seeking a highly skilled Program Manager to lead our Field Services team in delivering exceptional results. As a key member of our organization, you will be responsible for overseeing the planning, execution, and monitoring of programs to ensure timely completion and high-quality outcomes.


  • Noida, Uttar Pradesh, India ION Full time

    Job Title: Senior Delivery ManagerJob Summary:We are seeking a highly experienced Senior Delivery Manager to lead the delivery of large-scale financial services systems implementation projects.Key Responsibilities:Manage the implementation of financial services systems in multi-cultural and highly distributed teamsDevelop and manage comprehensive program...


  • Noida, Uttar Pradesh, India NTT DATA Services Full time

    About the RoleNTT DATA Services is seeking a FS Advisory Consultant to join our team in India. As a FS Advisory Consultant, you will provide expert advice and support to clients in the financial services sector.Key ResponsibilitiesProvide expert advice and support to clients in the financial services sectorDevelop and implement solutions to meet the needs of...


  • Noida, Uttar Pradesh, India Iron Systems Full time

    Job Description: As a Senior Leader at Iron Systems, you will oversee the Field Service Operations process, driving client acquisition and delivery excellence under tight timelines. Your responsibilities include understanding client requirements through SOW/NPT templates, identifying gaps between client needs and ISG capabilities, workforce capacity...


  • Noida, Uttar Pradesh, India IRROS Consultants Full time

    Key Responsibilities:• Oversee the customer service process ensuring seamless interactions with clients.• Effectively resolve customer complaints in a timely manner.• Develop and implement policies and procedures to standardize service delivery.• Plan and execute training programs to enhance service quality.About the Role:This is an exciting...


  • Noida, Uttar Pradesh, India Adobe Full time

    Job SummaryThe Senior Technical Consultant will provide technical expertise and consulting services to clients on the implementation and use of Adobe Campaign solutions. This role requires a strong understanding of SQL, programming languages, and web technologies. The ideal candidate will have experience in customer-facing roles, excellent communication...


  • Noida, Uttar Pradesh, India IRROS Consultants Full time

    Job ResponsibilitiesAt IRROS Consultants, we are seeking a highly skilled Customer Support Specialist to join our team. The ideal candidate will have excellent communication skills and be able to provide top-notch customer service.Main Responsibilities:Provide exceptional customer service through various communication channels.Resolving customer complaints...


  • Noida, Uttar Pradesh, India Indian Energy Skill Development Private Limited (IESD) Full time

    Program Manager Job OpportunityIndian Energy Skill Development Private Limited (IESD) is a leading provider of training development, consultancy, and continuous education services. We specialize in niche and newer technological areas for working professionals and students.We are seeking an experienced Program Manager to join our team.Qualifications:...