Service Delivery Specialist
4 days ago
Key Responsibilities:
- Provide after-sales services to customers.
- Develop vendor relationships for spares and control panels.
- Manage local purchases and spares inventory.
- Prepare and file service documents, including customer acknowledgments.
- Ensure timely completion of repairs as committed to customers.
- Generate inspection reports within 24 hours.
- Identify and engage third-party servicing agents.
- Inspect and report on products received after trails.
- Evaluate materials received after continuous trials, with Director approval.
- Obtain guidance from the Director for non-repairable items.
- Prepare ISO reports for the service department.
- Maintain and calibrate tools and testing equipment.
- Ensure the upkeep of the service department.
- Collect customer feedback from repair customers.
- Implement safety precaution sheets.
- Generate service reports and dispatch repaired products.
- Follow up on repair bills through engineers.
- Produce weekly reports on recurring complaints.
- Visit at least one customer per month.
- Operate MIS through Google.
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