Service Delivery Specialist

4 days ago


Bengaluru, Karnataka, India Strategi Automation Solutions Pvt. Ltd. Full time
Service Engineer Job Description

Key Responsibilities:

  • Provide after-sales services to customers.
  • Develop vendor relationships for spares and control panels.
  • Manage local purchases and spares inventory.
  • Prepare and file service documents, including customer acknowledgments.
  • Ensure timely completion of repairs as committed to customers.
  • Generate inspection reports within 24 hours.
  • Identify and engage third-party servicing agents.
  • Inspect and report on products received after trails.
  • Evaluate materials received after continuous trials, with Director approval.
  • Obtain guidance from the Director for non-repairable items.
  • Prepare ISO reports for the service department.
  • Maintain and calibrate tools and testing equipment.
  • Ensure the upkeep of the service department.
  • Collect customer feedback from repair customers.
  • Implement safety precaution sheets.
  • Generate service reports and dispatch repaired products.
  • Follow up on repair bills through engineers.
  • Produce weekly reports on recurring complaints.
  • Visit at least one customer per month.
  • Operate MIS through Google.


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