IT Service Management Specialist

5 days ago


Navi Mumbai, Maharashtra, India Chain IQ Full time

About Chain IQ

Chain IQ is a global independent indirect procurement company, providing strategic, tactical, and operational procurement services. Our headquarters are located in Zurich, Switzerland, with 6 main centers and 14 offices worldwide.

We leverage market knowledge and insights supported by innovative technology to drive procurement efficiencies. Our team of experts applies the latest risk, sustainability, and social responsibility practices to strengthen procurement resilience, ensuring ethical operations, business standards, and biodiversity while minimizing environmental impact.

Job Purpose

The primary goal of this role is to deliver value-add IT service management services in a structured, professional, and consistent manner. The Expert will play a crucial role in ensuring the stability, efficiency, and continuous improvement of sourcing and procurement applications.

Main Responsibilities

  • Collaborate with business units, IT teams, and process owners to identify and maintain service activities necessary for effective delivery, management, and enhancement of services aligned with business needs.
  • Provide production support for Chain IQ's portfolio of indirect procurement applications and integrations, including administration, deployment, application configurations, low-code development, troubleshooting, problem analysis, and resolution to maintain application health and stability.
  • Ensure applications are prepared to support new or existing processes and service levels.
  • Oversee change, release, testing, and capacity management.
  • Gain expert-level experience with Chain IQ P2P & S2C applications, including design concepts, configuration changes, development, and functionality.
  • Collaborate with business and process owners to develop realistic and robust planning, reducing risk during platform changes, and effectively managing service delivery expectations.
  • Communicate business priorities to allocate appropriate resources for critical projects.
  • Serve as an escalation point for technology and service delivery staff related to applications within the service portfolio.
  • Be recognized as an expert in the applications within the portfolio.

Requirements

  • A minimum of a bachelor's degree or equivalent in a relevant field of study.
  • At least ten years of progressive experience delivering complex IT services to business and process owners.
  • Proficiency in low-code/no-code platforms for database administration, application development, maintenance, deployment, and technical support using best practices in web programming techniques.
  • A strong understanding of business processes supported by IT services and applications, including areas such as procure-to-pay, e-sourcing, contract lifecycle management, BPO, and data analytics.
  • Excellent communication skills in English, both written and verbal, with a proactive and responsible work approach.
  • An ability to collaborate with business users, balancing IT capacity, risk, and service levels to meet expectations.
  • Critical thinking skills to analyze information and recommend effective solutions.
  • Prior experience in low-code/no-code applications such as OutSystems, ServiceNow, Salesforce, and MS Azure is desired.
  • A strong understanding of IT service management, service integration and management, agile development practices is required.
  • ITIL foundation certification is mandatory.

Based on the job requirements and industry standards, we estimate the annual salary for this position to be around $110,000 - $140,000 per year. Please note that this is an estimate and may vary based on various factors, including location, experience, and performance.

Benefits

We proudly offer a comprehensive benefits package to all employees, which includes a competitive salary, bonus structure, and a range of employee perks and rewards. As part of our team, you will have access to opportunities for career growth and professional development, as well as a collaborative and dynamic work environment.

Other Information

Please note that Chain IQ is an equal opportunities employer and welcomes applications from diverse candidates. If you require any assistance during the recruitment process, please do not hesitate to contact us. We look forward to hearing from you


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