Call Quality Assurance Specialist
6 hours ago
Job Overview
Unlock a world of opportunities as a Call Quality Assurance Specialist.
Role Summary
In this pivotal role, you will play a critical part in driving exceptional customer experiences and elevating sales performance by evaluating and improving call quality.
Key Responsibilities
- Evaluate recorded sales calls against defined quality standards to identify areas for improvement.
- Provide actionable insights to enhance sales effectiveness, customer satisfaction, and team performance through detailed feedback reports and coaching sessions.
- Collaborate with trainers to design impactful training programs and recommend process enhancements.
- Monitor the impact of implemented feedback and adapt evaluation criteria as needed.
Essential Qualifications
- 1–3 years of experience in quality analysis, call auditing, or training support (preferably in a sales-driven environment).
- Strong listening, analytical, and reporting skills.
- Ability to provide constructive feedback and suggest practical solutions.
- Excellent communication and interpersonal skills.
- Hunger to learn, adapt, and contribute to continuous improvement.
Benefits and Expectations
This role offers an excellent opportunity for professional growth, with a dynamic work environment that fosters collaboration and innovation.
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