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Quality Assurance Professional

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Bikaner, Rajasthan, India beBeeQuality Full time ₹ 40,00,000 - ₹ 50,00,000

Job Opportunity: Quality Assurance Associate

  • The Quality Assurance Associate plays a critical role in reviewing and ensuring quality standards, processing accuracy and compliance as per predefined checklist.
  • This position requires an understanding of legal documentation, including court orders, retainer agreements, affidavits, and bankruptcy filings, which are essential for delivering services.
  • The Quality Assurance Associate will collaborate closely with teams from both US and India businesses to execute daily responsibilities.
Key Responsibilities:
  • Collaborate with onshore and offshore teams to ensure quality compliances and processing accuracy for daily operations.
  • Audit population/sample proportion of processed tickets basis predefined checklist for tickets assigned via email, Salesforce, Jit Bit, RAGIC, and other data sources at set frequency defined by business.
  • Ensure random audits, at least twice or thrice per month, to check documentation around BK Claimants.
  • Perform random sample checks on communication sent/received to/from Trustees.
  • Accurately review and interpret legal documents, especially court motions/orders, affidavits, PACER reports, and legal heirship documents.
  • Build up a quick learning curve to ensure in-depth understanding of Standard Operating Procedures (SOPs) and training materials. Set up weekly connect with business for Training Needs Identification (TNI) in collaboration with trainers for SOP updates & Performance Key Targets (PKT) requirements.
  • Create weekly/monthly reports for audits performed on set frequency and report out to supervisor and business with requisite analytics & inferences. The report should be inclusive of root cause and Corrective Action/Preventive Action (CAPA) for defects/deficiencies identified during quality audits.
Required Skills and Qualifications:
  • Bachelor's degree in any field, preferably in Law/BBA or commerce.
  • 2-4 years of experience in a US-based multinational corporation.
  • Project management experience or certifications are highly desirable.
  • ISO 9001 onwards certification is preferable.
Technical Skills:
  • Advanced proficiency in MS Office, including Excel & PowerPoint, MS Teams, and Outlook.
  • Experience in quality audits of legal documents/email communications. Should have ability to comprehend legal terminologies and scope of work required during quality audits.
  • Strong data analysis capabilities, with eye for detail to identify errors.
  • Exceptional written and verbal communication skills, with ability to derive insights from information provided.
  • Analytical problem-solving skills for addressing complex issues.
  • Basic understanding of tools and techniques such as CAPA, RCA, FMEA, SPC & 7 QC tools.
Behavioral Skills:
  • Strong problem-solving skills, with solution-oriented mindset.
  • Ability to handle confidential information with discretion.
  • Strong interpersonal and customer service skills.
  • Keen attention to detail, anticipating potential challenges and addressing them proactively.