Senior Operations Excellence Manager

4 days ago

Mumbai, Maharashtra, India beBeeOperations Full time ₹ 20,00,000 - ₹ 25,00,000

Job Overview:

We are seeking a highly skilled and experienced professional to fill the role of Senior Operations Excellence Manager. As a key member of our team, you will be responsible for driving operational excellence and ensuring seamless business performance.

Main Responsibilities:

  • Develop and implement strategies to drive operational efficiency and excellence across all business functions.

  • Collaborate with cross-functional teams to identify and address process gaps and areas for improvement.

  • Design and implement process improvements, leveraging automation technologies such as RPA and AI/ML.

  • Maintain oversight on the Process Advisory Group to act as a center of expertise for operational excellence.

  • Evaluate accurate and timely compliance follow-ups, including dispute resolution, penalty processing, and fee calculations.

  • Work on identification and implementation of technology upgrades, product, and operational enhancements to improve feature success rates and achieve KPIs.

  • Support leadership in responding to regulatory queries from UIDAI, RBI, and other authorities.

  • Conduct advanced data analysis to identify operational bottlenecks and performance gaps.

  • Prepare Excel dashboards, PowerPoint presentations, and performance reports for leadership and bank reviews.

  • Maintain daily settlement data and ensure correctness of reporting to RBI, accuracy of data updated in NPCI web site, monitor timely update of NPCI web site with the current data.

  • Create a knowledge-sharing environment within the team to enhance technical, analytical, and project management skills.

  • Organize and facilitate staff and bank training programs.

Functional Skills:

  • Strong technical and data analysis skills.

  • Expertise in settlement, reconciliation, and dispute management process.

  • In-depth understanding of payment products especially UPI and related systems.

  • Automation with exposure to RPA, AL/ML, etc.

  • Experience in managing the CRM system and dealing with RBI and other external stakeholders.

Technical & Professional Competencies:

  • Client Relationship Management (CRM) system including change management.

  • Technical/Data Analytics Advanced skills in Excel (data analysis, pivot tables, charts), PowerPoint / Power BI SQL knowledge (writing queries, pulling data) advantageous.

  • Proven ability in project management and stakeholder management.

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