Customer Service Representative

3 weeks ago


Indore, Madhya Pradesh, India Elite Manpower & Training Academy Full time

Elite Manpower & Training Academy (EMTA) is a prominent entity in the BFSI sector, specializing in providing trained manpower to various organizations.

We are seeking an entry-level Customer Care Executive to join our dynamic team in Indore. This full-time position involves addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.

The ideal candidate will possess strong communication skills and demonstrate a proactive approach to problem-solving.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, live chat, or email.
  • Manage and resolve customer complaints, ensuring a positive customer experience and satisfaction.
  • Maintain thorough and accurate records of customer interactions, transactions, comments, and complaints.

Qualifications and Skills:

  • Communication: Excellent ability to convey information clearly and effectively, adapting to different audiences and communication styles.
  • Problem-solving: Proficiency in identifying issues and developing practical solutions to enhance customer satisfaction and service efficiency.
  • Conflict resolution: Skilled in managing and resolving disputes in a constructive manner to maintain positive relationships.

We offer a competitive salary of approximately ₹250,000 - ₹300,000 per annum, depending on experience.



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