Knowledge Management Coordinator

4 weeks ago

Mysore, Karnataka, India University of the People Full time

At the University of the People, we believe that higher education is a fundamental human right. As a Knowledge Management Coordinator, you will play a vital role in developing and maintaining systems and processes that capture, organize, and disseminate critical information across our organization.

About the Role

This position is key to improving overall efficiency, driving innovation, and reducing the risk of knowledge loss by ensuring that important insights, processes, and documentation are properly captured and shared. You will work closely with various departments to create, update, and manage knowledge assets, while ensuring that information is secure, consistent, and aligned with organizational goals.

Key Responsibilities
  • Maintain and update the knowledge repository, ensuring that information is easily accessible, current, and relevant.
  • Collaborate with various departments to create, edit, and organize documentation, standard operating procedures (SOPs), and other knowledge assets.
  • Create & update onboarding materials and training programs for new employees, ensuring they have access to essential knowledge and resources from the start.
  • Capture new knowledge and integrate it into the operations, ensuring that the team absorbs new ideas and implements new policies quickly.
  • Collaborate with stakeholders to optimize information storage and distribution, acting as a bridge between different teams to gather information and ensure that knowledge is shared across departments.
  • Identify gaps in current practices and recommend improvements to enhance efficiency, implementing best practices.
  • Track usage metrics, generate reports, manage & improve existing dashboards, identify the need for new dashboard, and collaborate with the data team.
Requirements

To be successful in this role, you will need:

  • A Bachelor's degree.
  • A minimum of 1 year's experience as a specialist.
  • Fluent English level.
Working at the University of the People

We are an innovative university, welcoming team members who bring creativity and innovation to their roles. We're a fast-paced organization with remote teams all around the globe. If you're a self-starter who wants to succeed alongside a passionate team, we'd love to hear from you.

Our university has been covered by top media outlets, including the New York Times, BBC, NPR, Times Higher Education, and US News and World Report. Our President's TED Talk and Nas Daily interview about the University have 30 million views combined.

As a member of our team, you can expect a competitive salary of $55,000 per annum, commensurate with your experience.

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